Post-mortem: Localities API Incident – June 30th, 2025
Between 15:52 and 18:10 UTC, the Localities API experienced significant degradation, with high latency and elevated error rates.
The issue was linked to unexpected behavior within our infrastructure.
Service was progressively restored and returned to normal at 18:20 UTC.
We’ve since implemented targeted improvements to prevent similar issues and strengthen overall resilience.
Degraded performances between 10:20am and 10:21am on Stores and Indoor API.
Some scarce requests on those services may have generated 5xx.
Sorry for the inconvenience
Degraded performances for 27 minutes (between 3:20pm and 3:47pm) on Address and Localities services.
Some requests on those services may have generated responses with 200 status code but irrelevant error message and empty results.
Sorry for the inconvenience